Smart Technology FAQs
The Gateway will preferentially connect to the 4G network and will drop down to 3G/2G when the connection isn’t smooth. When the network connection is 3G/2G, it will be slower, and the information may be delayed.
- First, please check if the device ID is the same as on the QR code.
- Second, bring the Sensor to an abnormal condition – either blowing into the Sensor vent holes to increase humidity and/or expose the Sensor to a high temp (>27C) or low temp (<18C) environment. If the temperature or humidity is abnormal, the red light will stay on for about 4 min.
- Third, please check whether the individual Sensor or all the Sensors can't receive the data. If the Sensors under the same Gateway can't receive the data, please check whether the gateway's working normally.
When the network is unstable, there will be delays in sending data.
Bivar's Smart Devices are meant to last up to 10+ years under optimal conditions. Replacement of the battery will entail opening the plastic enclosure which will void warranty.
The original SIM card on the device is the most stable card we have tested. The SIM card is not meant to be replaced until the first year of subscription ends, but rather the subscription will need to be renewed. Replacement of the SIM card will entail opening the plastic enclosure which will void warranty. Note: T-Mobil & AT&T cards may work but not guaranteed.
The original SIM card on the device is the most stable card we have tested. The SIM card is not meant to be replaced until the first year of subscription ends, but rather the subscription will need to be renewed. Replacement of the SIM card will entail opening the plastic enclosure which will void warranty. Note: T-Mobil & AT&T cards may work but not guaranteed.
The Sensor pushes data to the Gateway, waits for the reply from the Gateway, and waits for 2 seconds. If the Gateway does not reply, the Sensor continues to push data 5 times. If not returned, the data push fails. After 2 minutes or when the status changes, the Sensor pushes data again until the push is successful.
Gateway does not push regularly. Under normal conditions, the Sensor is updated once an hour. Smart Handle is updated only when the state changes – engaged or disengaged.
Temperature and humidity conditions are detected once a minute. Pushes and status updates are sent when the temperature and humidity changes exceed the preset values. If the temperature and humidity changes are within the preset values, the data is pushed every hour.
The Gateway will connect to 4G network within 15 minutes in normal.
There is no limit of email accounts you can register.
One year from date of purchase.
- Under normal circumstances, the Bivar Smart App should receive notifications, as well as to the registered email.
- After confirming that the Gateway is correctly added and the Sensors are paired correctly, if the Bivar Smart App still has not received a notification, re-check your mobile and/or local network access.
- You can also try to log out and log back into your account again to see if you can receive notifications again or check if the mobile phone or web network is.
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
Gateway device comes in black color. Sensors comes in silver color. Different color options are not available at this time.
Data is always stored in the server and is backed up regularly.
Data retrieval from the server is currently not supported from user end.
In an interim network connection and/or power failure, the Gateway can store up to 1000 pieces of data. These data will be sent to the Gateway once the network connection is up and running again. Gateway cannot receive and store data when it remains off.
In an interim network connection and/or power failure, the Gateway can store up to 1000 pieces of data. These data will be sent to the Gateway once the network connection is up and running again. Gateway cannot receive and store data when it remains off.
In an interim network connection and/or power failure, the Gateway can store up to 1000 pieces of data. These data will be sent to the Gateway once the network connection is up and running again. Gateway cannot receive and store data when it remains off.
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Gateway Communication Center FAQs
- First check the power adapter to ensure it is rated and puts out 5V.
- Please observe the status of the indicator. The green light should light up to indicate power is available. The blue light flashes to indicate that the network is being connected, and the yellow light lights to indicate that the server is connected.
- If it is still not connected after 10 minutes, you can try to power off and restart.
- If powering off/on the device does not connect you to the server - yellow light is off, contact Bivar customer service for a replacement or repair.
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
No. The Gateway will turn on when the power cable is plugged into the unit.
Yes, as long as its rated output is 5V/1A or 5V/2A.
The voltage input for the gateway is 5VDC.
The Gateway Standby Power is <1w and the working current<1A.
Power Supply adapter input is dependent on your local/regional location, but the output shall be 5VDC/1A or 5VDC/2A.
The input connector to the Gateway is a Round Power Plug Type, 5.5 x 2.1mm, 5VDC.
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
For the Gateway, Green light is the power indicator; Blue light is the network indicator; Amber/Yellow light indicates the cloud server connection.
The connection to the cloud server has not been successful/established. Give ample time for the Gateway to establish this connection. Or try restarting the Gateway. Also consider re-locating the Gateway to position it where 4G access is better.
When the blue light is blinking fast, it means it has established a network connection. However, it is still trying to connect to cloud server.
Please check if the power adapter meets the specifications.
Gateways are recommended to be installed in a spacious, open area without obstacles in the vicinity where the paired Sensors will be installed (around 30 minutes).
The purpose is to reset the network connection.
Either push the Reset Button for about 5 seconds, unplug and plug back in the power supply adapter from the connector or pull out and plug back in the round connector cable from the gateway jack connector located at the back of the device near the antenna.
No, you do not need to perform a routine Gateway reset.
It can be screwed in the end (Bivar will answer this, torque spec on for the SMA CONNECTOR).
The antenna functions best when positioned straight up and away from metal surfaces.
There is no need to do. Ensure that the antenna connectors are installed firmly and the antenna functions best when positioned straight up and away from metal surfaces.
Depending on the Sensor installation distance. It is recommended that Sensors are at a max. 30-meter radius around a Gateway.
Each Gateway can connect 75+ of both Temperature and Humidity Sensors and Smart Handles.
No, you do not need a second gateway for a different type of Sensor.
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Rackmount Secure Handle FAQs
RF data transmission’s power consumption is about 30ma. The LED light consumes about 1.5ma. The device standby power consumption is 2.5 uA.
For Smart Handle, green light is on when the Handle’s switch is activated indicating that the Handle is properly and securely mounted onto the server rack. Red light turns on when the Handle’s switch is de-activated indicating that the Handle mounting is loose or removed from the server rack.
At optimal conditions, the Handle is expected to last between 5 to 10 years. The battery lifespan of the Handle depends on how many times and how long the Sensor is activated/de-activated and the time for abnormal conditions that are corrected.
The non-active handle is for aesthetics purpose to match the installed Active Handle mounted on the server or network appliance. Yes, you can purchase the Active Handle separately.
Bivar’s Handle bracket is designed with mounting features based on a standard 2U hole mounting configuration. Some OEM servers and/or network appliance may have been designed for a specific application.
Please call our customer service support to provide you with assistance and/or recommendations.
Due to multiple proprietary server and/or network appliance designs, support for this will be on a case-by-case basis. Please call our customer service support to provide you with assistance and/or recommendations.
If the LED light does not turn Green when the Handle is fully/properly mounted on the server rack, unscrew/remove the Handle and observe if the Red light turns on. If not, then open the Bivar Smart App to check if this device sent push notification(s) due to these trigger events.
If the push notifications were received, then the LED indication light could be damaged. Please contact our customer service specialist to process a replacement of your product.
If the push notifications were not received, the battery and/or product may be defective. Please contact our customer service specialist to process a replacement of your product.
This product comes with pre-assembled Phillips, Pan-Head Screws, #10-32 Thread, ½ inch long.
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Temperature/Humidity Sensor FAQs
No, there’s no on-off switch on the Sensor.
No, not with this model.
No, not this model.
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
Temperature and humidity conditions are detected once a minute. Pushes and status updates are sent when the temperature and humidity changes exceed the preset value. If the temperature and humidity changes are within the preset value, the temperature and humidity data is pushed every hour.
Green light indicates the temperature and humidity are within preset values; Red light indicates the temperature and humidity are above and/or below preset values.
Yes, there is no requirement for the installation location, but the distance between the Sensor and the Gateway needs to be within the specified range (30m).
The Sensor is recommended to be installed where the air flow is relatively smooth. Also recommend installing 1 foot above the floor. It is recommended that Sensors are at a max 30-meter radius around a Gateway.
Perform a quick test on the Sensor. Bring the Sensor to an abnormal condition – either blowing into the Sensor vent holes to increase humidity and/or expose the Sensor to a high temp (>27C) or low temp (<18C) environment. If the temperature or humidity is abnormal, the red light will stay on for about 4 minutes.
When the environment comes back to normal preset values, the green light will stay on for about 4 minutes. If neither light turns Red or Green, open the Bivar Smart App to check if this device sent push notification(s) due to these triggered events.
- If the push notifications were received, then the LED indication light could be damaged. Please contact our customer service specialist to process a replacement of your product.
- If the push notifications were not received, the battery and/or product may be defective. Please contact our customer service specialist to process a replacement of your product.
- Don’t attempt to replace the battery since this will void the warranty.
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Bivar Smart App/Desktop Browser FAQs
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
Follow the software application to retrieve or reset your password via email.
There is no limit of email accounts you can register.
After the initial registration of the Sensor to the Gateway, the Temperature and Humidity charts may not show up right away as the data are not yet available. Give the sensor time to send data to the gateway to the server cloud application to process.
Bivar Smart App and Device Setup, Installations and Registration can be accessed and downloaded from the Bivar Download Center webpage.
It is possible to rename the devices to properly identify the location where it’s being utilized. Please follow the instructions in the Device setup documents and through the Bivar Smart App.
- Under normal circumstances and checking that the Gateway is functioning properly (see light activity), the Bivar Smart App should receive notifications, the registered email should also receive notifications.
- After confirming that the Gateway is correctly added and the Sensors are paired correctly, if the Bivar Smart App still has not received a notification, re-check your mobile and/or local network access.
- You can also try to log out and log back into your account again to see if you can receive notifications again then check if the mobile phone or web network is working.
- If notifications are still not available, please call our customer service support to provide you with assistance and/or recommendations.
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